Apparently my blog post on Sunday was picked up and emailed round BrewDog's bar managers - and it's worth bearing in mind that there aren't that many of them. For all the noise they make, they're still a small operation, certainly if you're just talking about the bar division. Apparently the post was taken in the manner it was meant. I was reporting what I thought was a genuine issue, not having a go at BrewDog, as I was accused of doing on Twitter.
|Dazed and Confused,|
or Communication Breakdown?
A final thought. If pubs are going to survive at all then sooner or later a generation of younger managers has to take over, ones who aren't going to sit there and blame everything on the fact that women are allowed into pubs, or bemoaning having to think about a food offering, or repeatedly blaming the smoking ban, craft keg or whatever it is that becomes construed as the latest 'nail in the coffin.' Like them, loathe them, feel indifferent towards them as you will, but continuing a theme that's been discussed by other bloggers in the last week, I think BrewDog's bar division are going to switch far more people on to beer than stuff like this.* They'll make the odd mistake along the way, who doesn't? Their advertising silliness will more than likely annoy you at times, that's fine too, I recommend a healthy dose of taking the piss, it's one of our country's finer traditions.
* Or this... I could go on.
My view remains that staff should understand the business, not just what their company tells them. That was my point in comment on your blog. Yet to go to a BD bar (why not pub?) yet though.ReplyDelete
Hoping to get a good "custoemr experiance" though when I do.
Legally it's not allowed to be called a pub unless it sells pickled eggsDelete
I'll pop to BDC tomorrow with my measuring equipment ;o)ReplyDelete
I'm always been slightly skeptical when I hear about pubs refusing top-ups as it just isn't in their interest to piss off customers, especially when they are as high profile as BrewDog, but I'm sure there are some that do refuse.
I must admit, even in the few places that I have been served a pint that is clearly in need of a serious top-up I've never bothered asking the staff to do so - I think there are some people who believe that the fact I don't do so makes me a bad person.
In the pubs I frequent I used to ask for top-ups if I thought I was served short, and I was never refused, but recently I have received the top-up without asking. Maybe I've taught them, maybe they were fed up with being asked or maybe it's now established customer service, but whatever the reason, that is why I enjoy drinking there and will continue to patronise them. Perhaps if a place consistently refuses then it's time to look elsewhere.ReplyDelete